Online request for data recovery

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If you are unsure of our procedures in submitting your data, please refer back to the procedure page.

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Customer Information

*Contact Person :
*Company Name:		Note: Please enter passport / IC no. if personal data.
*E-Mail:
*Repeat E-Mail:
*Telephone:
Fax:
*Address:
*Country:

*Referred By:
Please Specify:

Media Information

Brand:
Model No:
Serial No:
Capacity:		Example: 160GB
*Interface:
*Operating System:
Partition Description:		Note: 1) No. of partitions. 2) Partition size(s). 3) File system type.

Failure Information

*Observation of Failure (Example: Clicking sounds, cannot detect)

*Attempts made to recover: (Example: Put in external housing or sent to IT helpdesk)

*Most Important Data to be Recovered: (Please be specific)

Service Information

*During evaluation, we may have to open up the media, breaking the warranty seal (if any). Be assured that we will only open up your media in a clean lab. What is your preference?

Please proceed as necessary. (Preferred for fastest evaluation)
Please contact us to confirm further.
Do not open media under any circumstances.

*Service Type:

Standard
Priority Evaluation
Express Service

Standard Service

We will do a "check-up" on your media when you send it in for a free evaluation. The evaluation may take between 1 to 3 days (on a first-come-first-serve basis) and we will then generate a quotation for you. Upon quotation, if you decide not to continue with the recovery, there will be a S$50 cancellation fee.

There will be no charge if the data can not be recovered.

Priority Evaluation

A "check-up" will be done on a priority queue when we receive your media for a free evaluation. The evaluation will generally take about 24 hours after which we will generate a quotation for you. If you decide to cancel the job upon quotation, there will be a S$100 cancellation fee.

We will not charge if the data is unrecoverable.

Express Service

We will attempt to recover your data immediately within 48 hours upon receiving your media. We will bypass the evaluation, quotation and confirmation stages. You will be quoted a fixed price (generally 20%-40% higher than normal pricing) upon receiving your request.

There will be no charge if the data is unrecoverable

Additional Remarks: