What is data recovery?

Data recovery is the process of salvaging data when it is rendered inaccessible by normal means.

 

Why do I lose data?

The answer to this is wide ranging and varies from human error to hardware failure.

Common human errors:
- deletion
- accidental format
- misplaced folders
- hacking
- theft (well, you lose your data right?)

Software failures:
- viruses
- software corruption
- improper software installation

Hardware failures
- wear and tear
- old age

 

How do I know my hard disk has failed ?

Signs vary. Some sounds may signal failure on a hdd while it may just that your computer is not on a secure ground or the drive is spinning very quickly.

Some signs of hdd failure:


• Strange grinding, scraping, whining or clicking sounds


• Your hard disk are not recognised by the computer BIOS as valid device


• Your computer/device just "hang" while being accessed


•  CRC checksum errors output by system messages


• During booting up, the system prompts "no fixed disk" or "OS not found" error.

What do I do when I suffer data loss?

STOP USING YOU COMPUTER/ STORAGE MEDIA/ DEVICE!

One reason to stop using the device is that the newer data may overwrite the older ones.

The other reason is that physical damage may have occurred in your media, and thus using it further may incur even more damage and lower the chances of you getting back your data!

Instead, give us a call and we'll help you through your situation.

If your data is important, send your data to a data recovery specialist.

Remember, in many cases, you only have one shot at data recovery. Improper first recovery attempt may damage your media further, lowering your chances of  successful recovery.

 

Why should I choose ADRC's data recovery service over other data recovery companies?

We are a professional data recovery company and data recovery is our one and only business.

• Fastest service standard - With our own Class 100 clean lab, the latest  technology and the necessary parts (worth more than $1 million), we could complete recovery within 12 to 24 hours.


• Highest success rate in recovery backed by our policy on "not satisfied, no charge". Guaranteed satisfaction before charging. This means even if we manage to retrieve 99% of their data and customers cannot find the one file that they need, we will not charge at all.


• On-line job tracking system where customers could track the job status, view quotation or make payment on line.


• We have secured work environment monitored by security guards and video CAM 24 hours a day. The facilities had been also audited and approved by the commercial banks and sensitive ministries who selects us as the sole service partner.

 

How long is the process of data recovery by ADRC?

On average, we take 1 to 2 days to evaluate and upon confirmation, another 1 to 3 days for recovery. In case the situation is urgent, the customer select the Express Service queue, we will be able to complete the job within 24 to 48 hours.

 

What is a class 100 lab? Why do we need a class 100 lab to do data recovery?

A clean room is a basically a room where the amount of particles is controlled. A class 100 clean room has no more than 100 particles in any given cubic foot of air. That’s the standard used by hard disk manufacturers themselves.

(A normal person staying still just standing or sitting emits about 100,000 particles)

If the hard disk needs to be opened up, one has to do it within a clean room. The gap between the Read-Write head and the data platter is just a few microns. Any dust particles that get into the gap will induce "crashing" of the Read-Write head onto the data platter (where your magnetic data bits are stored) resulting in total and permanent loss of data.

The data I need recovered is highly confidential. What assurances do I have that the data inside is not divulged to any other persons?

Our facilities and recovery procedures are designed with security and discretion in mind. Your data is safe with us.

ADRC implements a series of meticulous and secured in-house processes. The building we are situated in is secured with 24-hour security personnel and video CAM.

We have also implemented additional round-the-clock in-house video CAM and on-line intrusion system. All customers' media is handled and logged at every stage of the process. Also , recovered data is always protected with tamper-proof seal and locked securely from all possible prying eyes.

 

Do I get charged if recovery is not successful or that I'm not satisfied with the data recovered?

Nope. No charges will be made if the data recovered is not what you want. Put in short, if we fail to recover 100% of your data and in any case of partial recovery, you are not satisfied with the job, there will be no charge.

 

I have a laptop/hard disk that is under warranty. Does recovery mean that my warranty is voided?

If your hard disk inside your laptop or is not physically damaged, ADRC has the capability to read and extract the data directly from the laptop without touching a single screw. As the laptop is "untouched", your warranty remains intact.

In most of the cases, opening the laptop to access your hard disk will not void the warranty as this is a non-intrusive process.

If the hard disk have to be opened up in our class 100 clean lab for recovery, at the end of the job, we will paste our lab seal to verify that ADRC has performed the required job on the hard disk. ADRC is recognized by most, if not all of the disk supplier to be the professional data recovery company so there is no issue of disk warranty. In case of doubt, you may want to contact us to clarify.